About Us
Know Who We Are And How We Are Different
About Us
Know Who We Are And How We Are Different
Why Choose ABS
How We Embarked Our Journey To Redefine The Customer Support Industry
With technology becoming more easily accessible than ever, setting up a new business is no more a far-fetched dream. Every year millions of new businesses launch with an aim to revolutionize their industry but get burnt up in the heat of the competition. This is because technology hasn’t just empowered aspiring entrepreneurs but also customers around the world. Our founder, Bali Nijjer had been observing the market closely when she finally realized that most of the businesses were missing out on the most integral part of their business; customer support.
To back this fact with figures, Bali took help of a few like-minded and passionate women to go through thousands of case studies of businesses that failed primarily because of bad customer service. This is when Amenity Business Solutions was founded in 2017 with a vision to assist organizations in providing seamless customer support to satiate the needs of digital generations. While building the power team, Bali was certain that Amenity Business Solutions will be a women-led organization to create a compassionate and lively work environment which is an integral aspect of customer service agencies. In no time, we became a team of the best customer service agents, efficient logistics support personnel, and tech-specialists who are expert in building strong customer relationships on account of companies.
In approximately three years, our support services have made a huge impact on businesses of varied domains. Besides improved online reputation, the companies were successful in optimizing their business costs, improving customer retention and user acquisition rates, and enhancing the overall productivity of their employees.
What Makes Us Extraordinary
Real Conversations
Customers want to feel heard when they contact the customer support and we listen to them patiently. With consistent empathy, we ensure to strengthen your customer relationships while resolving their issues at hand. We keep talking until the customer is completely satisfied because that is our primary goal.
The Art Of Documentation
Besides being the smooth talkers and patient listeners, we love dissecting customer information and keeping it safe under customer history for future references. Not only it makes project management easier, but it also helps your organization to analyze certain sections to take better and data-driven decisions.
No Shortcuts
We believe in building lifetime relationships and they are cannot be built upon any shortcuts or quick fixes. Our customer service professionals strike the perfect balance between hard work and smart work to offer dedicated customer service while you focus on other important business processes.
Feedbacks, Again and Again
Our team believes that perfection isn’t a stage but an on-going journey of improvement and enhancement. Besides meeting your business’s expectations, we also put in our best efforts to learn about the experience of every customer by taking frequent feedback. Brands that put customers first are bound to succeed.
The Driving Force Of Amenity
The Driving Force Of Amenity
Bali Nijjer
Founder
Ranveer Nijjer
Partner
Simran Singh
COO
Nabhi Sahni
Head of Customer Relationship Mgmt